ITIL 4 framework for IT service management. Provides 34 management practices organized into General Management, Service Management, and Technical Management categories covering the full service value chain.
ITIL 4 framework for IT service management. Provides 34 management practices organized into General Management, Service Management, and Technical Management categories covering the full service value chain.
Official source: https://www.axelos.com/best-practice-solutions/itil
ThreeShield's CISSP- and CISA-certified assessors run the ITIL 4 engagement, and Lavawall® collects the technical evidence continuously, so your posture is current the day an auditor, insurer, or client asks for it, not just at renewal.
| ITIL 4 requirement | Lavawall® collects | ThreeShield delivers |
|---|---|---|
| Multi-factor authentication status | ✓ Continuously | — |
| Patch and vulnerability posture | ✓ Continuously | — |
| Encryption at rest and in transit | ✓ Continuously | — |
| Access and audit-log review | ✓ Continuously | — |
| Risk assessment and scoping | ⚑ Platform data | CISSP/CISA-led |
| Policies, procedures, and evidence package | — | Written by ThreeShield |
If your organization operates in scope for Global or in the covered sector, ITIL 4 likely applies. ITIL 4 framework for IT service management. We confirm scope in the first call, at no charge.
It depends on your starting point. A gap assessment against ITIL 4 is usually a few weeks; closing the gaps and standing up the evidence takes longer and is where most of the work sits. Because Lavawall® is already collecting the technical evidence while we work, you do not restart from zero at reassessment.
Yes. Many clients begin self-serve on Lavawall®, then bring in ThreeShield for the assessment, the policies, and the sign-off once they know where the gaps are. The three engagement models below are meant to be moved between.
ThreeShield meets you at your current security maturity. Every level includes Lavawall®.
For lean IT teams and cost-conscious organizations with internal security capacity
Expert guidance alongside your team, ideal for MSPs and organizations with some internal IT capacity
Full compliance delivery, managed end to end by ThreeShield
Choose your engagement model: DIY via Lavawall®, supported by ThreeShield's CISSP/CISA team, or fully done-for-you. Every model includes continuous monitoring, so you stay compliant between audits.
Book a Scoping CallDIY · Supported · Done-for-You